From your first appointment to ongoing care, we've made every step of the patient journey as clear and stress-free as possible. Here's what you need to know before you arrive.
We know that walking into a new dental office can feel uncertain — especially if it's been a while since your last visit. Our new patient experience is designed to be welcoming, unhurried, and completely judgment-free.
When you arrive, our front desk team will greet you and review your paperwork. If you have dental anxiety, please let us know — we have protocols specifically designed to make your visit more comfortable and will assign a team member to check in with you throughout your appointment.
Your first appointment typically includes a comprehensive oral exam by one of our dentists, a full set of digital X-rays, an intraoral camera tour showing you exactly what we see, and a professional cleaning if your schedule allows. We'll wrap up by walking you through any findings and creating a prioritized treatment plan together.
Most importantly, we will never pressure you into treatment you aren't ready for. Every recommendation comes with a clear explanation of why it matters, what happens if it's deferred, and what the alternatives are. You are always in charge.
New patient appointments typically last 60–90 minutes. We recommend arriving 10–15 minutes early to complete any remaining paperwork and get settled.
Schedule Your First Visit →Navigating dental insurance shouldn't feel like a second job. Our billing specialists are trained to maximize your available benefits and help you understand exactly what's covered before any treatment begins — with no surprises on your statement afterward.
We work with most major PPO dental insurance plans and are in-network with many of the largest carriers in Washington state. If your plan isn't listed, call us — we likely still accept it and can verify your coverage within 24 hours.
We submit claims on your behalf as a courtesy and follow up on any outstanding reimbursements. Your only responsibility at the time of service is your estimated patient portion, which we'll review with you in advance.
For patients without insurance, our in-house Gentle Care Membership Plan provides access to preventive services at a flat annual rate with discounts on all other treatment. No waiting periods, no deductibles, and no annual maximums — just straightforward care at a predictable price.
We believe the cost of care should never stand between you and a healthy mouth. That's why we offer multiple payment solutions to fit a variety of financial situations.
We accept CareCredit health financing, which offers multiple payment plan options including interest-free periods for qualified applicants. Apply online in minutes and use your credit the same day. Ideal for larger treatment plans or unexpected dental needs.
For patients who prefer to work directly with our office, we offer customized in-house payment arrangements for treatment over $500. We'll work with you to structure a monthly plan that fits your budget while getting you the care you need without delay.
Our annual membership plan eliminates the complexity of insurance entirely. For a simple flat fee, you receive your preventive care for the year plus meaningful discounts on all additional treatment. No claim forms, no waiting periods, no networks.
Handle by the crown only — never the root. Place it back in the socket or store in milk. Call us immediately. Time is critical for re-implantation.
Rinse with warm salt water. Take OTC pain relief as directed on packaging. Do not place aspirin directly on the gum. Call us promptly — pain this severe often signals infection.
Facial swelling can indicate a spreading dental infection and may become a medical emergency. If you have difficulty breathing or swallowing, go to the ER immediately. Otherwise, call us right away.